OCR (Office of Civil Rights) at the US Department of Education is making changes for complaints.

It's been recently reported that OCR at the US DOE will now offer mediation to all complaint filers.

Mediation had previously been offered to select complaints only. Due to record complaint filing, this step is seen as a way to resolve the enormous backlog and their inability to handle all complaints in a timely manner.

https://www2.ed.gov/about/offices/list/ocr/complaints-how.html

https://www.k12dive.com/news/OCR-changes-approach-complaints-record-high-volume/647699/